Viewings and tenancies, clear in any language.
Every customer at the counter, understood.
Referencing questions, deposit rules, tenancy terms - lettings conversations carry detail that protects both sides, and it only works if both sides actually understand it. Phone Interpreter puts a live interpreter on the line in two rings, so applicants hear the important things in their own language.
30+ languages. Answers in two rings. No contract, cancel any time.
When the applicant nods but hasn't understood
An applicant views a flat, nods through the affordability questions, signs where asked - and three weeks later the misunderstandings surface: the deposit scheme, the bills, the notice period. The fallout costs your negotiators hours and sours a tenancy from day one. A clear conversation at the start, in the applicant's own language, prevents all of it.
Lettings also carries compliance weight that most trades do not: right-to-rent checks, deposit protection rules, prescribed information. A misunderstanding is not just awkward - it can invalidate paperwork, delay a move-in, or surface later as a dispute where what was said matters. Clear conversations at every stage are cheap insurance.
Why a live interpreter beats a translation app here
Viewings happen on doorsteps and in empty flats - no desk, no leaflets, just a negotiator, an applicant and the details that decide a tenancy. A phone on speaker that interprets both ways turns that doorstep into a proper consultation, whatever language arrives.
Translation apps were built for typed phrases and patient tourists. A working business conversation is neither: real telephone audio, background noise, interruptions, and details - prices, dates, names, addresses - that cost money when they land wrong. The interpreter manages the rhythm of the conversation itself: it waits for a complete thought, carries it across whole, and confirms the details that matter instead of guessing at them.
It also removes the awkwardness. Nobody passes a phone screen back and forth or leans into a mishearing microphone. The call sits on speaker, both people talk normally, and the conversation belongs to them - the interpreter is simply the bridge in the middle, the same way a professional human telephone interpreter works.
Where it earns its keep in your branch
The conversations where the interpreter pays for itself.
On a viewing
Your negotiator puts the interpreter on speaker at the property. Questions about rent, council tax, bills and move-in dates flow both ways naturally - the applicant leaves knowing exactly what the property costs to live in.
Referencing and affordability
Income questions, guarantor requirements, right-to-rent documents - the interpreter handles the formal vocabulary carefully so applications come back complete instead of stalling for missing paperwork.
Move-in and check-in day
Meter readings, inventory notes, deposit protection details and who to call when something breaks - delivered clearly, so the first week of the tenancy doesn't become the first week of confusion.
Rent arrears conversations
The hardest calls in lettings go measurably better in the tenant's own language - payment plans, dates and amounts confirmed clearly, with the tone carried faithfully in both directions.
Maintenance and repairs
What exactly is leaking, where, since when - repair triage depends on details tenants struggle to give in a second language. Clear reporting means the right trade attends with the right parts, first time.
Renewals and notice
Renewal terms, rent changes and notice periods are exactly the conversations that end in disputes when half-understood. The interpreter makes sure both sides heard the same thing.
How it works
No apps, no logins, no equipment. Any phone with a speaker.
Call your interpreter line
Your business gets its own dedicated number. Ring it from the desk phone or any mobile.
Name the languages
Say the pair you need, or just start talking - it recognises the language and confirms in seconds.
Talk through it
Put it on speaker. One person speaks, pauses, and the interpreter carries it across - both directions, as long as you need.
Questions from letting and estate agents
Is this suitable for explaining tenancy agreements?
It's ideal for talking through the practical points - rent, deposit, notice periods, responsibilities - so applicants genuinely understand what they're agreeing to. For formal legal advice or certified translation of the contract document itself, use a qualified professional; this covers the conversation, not the certificate.
Can we use it in branch and on viewings?
Both. It's a normal phone call, so it works on the branch line at the desk and on any negotiator's mobile at a property. Same number, same minutes.
What languages come up most for agents?
Agents tell us Romanian, Polish, Portuguese, Spanish, Hindi and Mandarin are their most frequent - all included, along with 25+ more, on every plan.
Does it keep any record of the conversation?
Business and Pro plans include a written summary after each session, which many branches file against the applicant record as a note of what was discussed.
Does it help with guarantor and referencing calls?
Yes - conversations with overseas guarantors and applicants about income, documents and references are a natural fit, and the important figures are confirmed in both languages.
Can landlords use it too?
If you manage for overseas landlords, the same line handles those conversations - instructions, maintenance approvals and statements discussed clearly, whatever the landlord's first language.
Will it cope with strong accents and noisy backgrounds?
It is built for real telephone audio - accents, background noise, people talking at natural speed. If a phrase is genuinely unclear it asks once for a repeat, in the speaker's own language, rather than guessing at something important.
How quickly can we be set up?
Same day. Choose a plan, your interpreter number is provisioned, and the first call can happen minutes later - there is no onboarding process, no training and no equipment to install.
What businesses say
"Our lettings branch used a human interpreting agency with account codes and minimum charges. This answers straight away and costs a fraction. Viewings with non-English speakers are simple now."
Languages letting and estate agents ask for most
All 30+ languages are on every plan - these are the pairs this industry uses most.
What it costs for letting and estate agents
Simple monthly plans, no contract, cancel any time.
Starter - £19 a month
Your own dedicated interpreter number with 40 interpreting minutes a month. All 30+ languages included from day one.
Business - £49 a month
150 minutes a month with call summaries and a discounted top-up rate - the plan most letting and estate agents choose.
Pro - £99 a month
400 minutes a month, the best top-up rate and priority support for busy counters and multi-site teams.
Just want to try it once? An instant session starts at £4.99 for 5 minutes - no account needed. Human telephone interpreting agencies typically charge £1 or more per minute with hourly minimums; every plan above works out well under that.
Other industries using the interpreter line
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How this trade uses live interpreting day to day.
Interpreting for Clinics and dental practicesHotels and guest houses
Counter and phone scenarios for this industry.
Interpreting for Hotels and guest housesGarages and MOT centres
Where the language barrier costs this trade most.
Interpreting for Garages and MOT centresPut an interpreter on the counter today.
From £19 a month. 30+ languages. No contract, cancel any time.
Get your interpreter line