Terms of Service
Last updated: 2 July 2026
These terms apply when you use Phone Interpreter - our website, our monthly interpreter line plans, and our instant pay-per-session service. By buying a plan or an instant session, or by using an interpreter line, you agree to them. The service is operated by DadLink Technologies Limited, a company registered in England and Wales (company number 16161444), trading as Phone Interpreter.
1. What the service is
Phone Interpreter provides live, AI-powered telephone interpreting between English and 30+ other languages. Calls are answered and interpreted by an artificial intelligence system, not by a human interpreter. There are two ways to use it: a monthly plan gives your business its own dedicated interpreter phone number with an included allowance of interpreting minutes each month; an instant session is a one-off purchase of minutes used by ringing our shared instant line with a 6-digit session code.
2. What the service is not
Phone Interpreter is not a certified or sworn interpreting or translation service. Our interpreting is not suitable for, and must not be relied on for, situations that legally require a qualified human interpreter or certified translation - including court proceedings, police interviews, immigration and asylum matters, medical consent, or the execution of legal documents. For those situations, engage an appropriately certified human professional. While our system is designed for accuracy, AI interpreting can make mistakes; you are responsible for verifying any information where an error would cause harm or loss - amounts, dosages, dates, legal commitments and the like.
3. Plans, minutes and billing
Plans are billed monthly in advance by card through Stripe, our payment provider. There is no contract and no minimum term - you can cancel at any time and your plan simply does not renew at the end of the current billing period. Plan minutes refresh each month and unused plan minutes do not roll over. Top-up minutes purchased separately do not expire while your account remains active. Minutes are consumed for the connected duration of interpreting calls.
4. Instant sessions and codes
An instant session code is valid for 7 days from purchase and carries any unused minutes during that period - you can ring back with the same code until the minutes are used or the code expires, whichever comes first. Codes are bearer credentials: anyone with the code can use the minutes, so treat it as you would a voucher. Expired codes and their unused minutes are not refundable, except where the law says otherwise.
5. Fair and lawful use
You agree not to use the service for anything unlawful, fraudulent, abusive or harassing; not to attempt to disrupt, reverse-engineer or overload the service; and not to use it to make or facilitate calls that would themselves be unlawful. We may suspend or terminate access for breach of these terms, or for suspected fraud or abuse, without refund of amounts attributable to the breach.
6. Call processing and transcripts
Interpreting calls are processed in real time and transcripts are stored against the relevant account or session code, so that plan customers can review their call history and so we can operate, support and improve the service. By using an interpreted call you consent to this processing; if you put another person on the call, it is your responsibility to tell them the call is AI-interpreted and transcribed. Details are in our Privacy Policy.
7. Availability
We aim for the service to be available 24/7 but do not guarantee uninterrupted availability. Telephone networks, carriers and third-party providers sit between you and us, and outages can occur. Where a fault on our side consumes your minutes without delivering a usable session, contact us and we will restore the minutes.
8. Liability
Nothing in these terms limits liability that cannot be limited by law. Subject to that, the service is provided for business use; our total liability arising out of or in connection with the service in any 12-month period is limited to the amounts you paid us in that period, and we are not liable for indirect or consequential losses, loss of profit, or losses arising from reliance on interpreted content contrary to section 2.
9. Changes
We may update these terms from time to time. Material changes will be notified by email to plan customers or on this page; continued use after a change takes effect is acceptance of the updated terms.
10. Contact and law
Questions about these terms: use the contact form. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.