Addresses, times and fares - clear in any language.
Every customer at the counter, understood.
A wrong address costs a job. A misheard time costs a customer. Dispatch runs on details spoken quickly over bad lines, and language barriers turn those details into guesses. Phone Interpreter puts a live interpreter into the conversation in two rings - between your operator and the customer, or your controller and a driver.
30+ languages. Answers in two rings. No contract, cancel any time.
Dispatch can't run on guesswork
The customer says the pickup address twice, the operator writes down something close, and the driver circles a street that doesn't exist while the customer's phone rings out. One failed pickup wipes the margin on ten good ones. Every mixed-language city firm knows the arithmetic.
Scale changes the maths for dispatch operations: a firm running hundreds of jobs a night does not need a big error rate for language mistakes to become a line on the P and L. Failed pickups, wrong addresses, disputed fares and abandoned bookings each look small alone - across a month they are a driver's wages.
Why a live interpreter beats a translation app here
Dispatch conversations are short, fast and detail-dense - exactly where translation apps are weakest and a live interpreter that confirms addresses and numbers as spoken words is strongest. And it works over the phones your operation already runs on, radio room included.
Translation apps were built for typed phrases and patient tourists. A working business conversation is neither: real telephone audio, background noise, interruptions, and details - prices, dates, names, addresses - that cost money when they land wrong. The interpreter manages the rhythm of the conversation itself: it waits for a complete thought, carries it across whole, and confirms the details that matter instead of guessing at them.
It also removes the awkwardness. Nobody passes a phone screen back and forth or leans into a mishearing microphone. The call sits on speaker, both people talk normally, and the conversation belongs to them - the interpreter is simply the bridge in the middle, the same way a professional human telephone interpreter works.
Where it earns its keep in your operation
The conversations where the interpreter pays for itself.
Taking the booking
Pickup point, destination, time and fare confirmed both ways - addresses and numbers repeated carefully as full spoken words, because they're the details that sink jobs when misheard.
Driver and controller
Multilingual driver fleets are the norm. When a job needs explaining precisely - access notes, waiting instructions, account details - the interpreter bridges controller and driver cleanly.
Courier deliveries
Safe-place instructions, access codes, redelivery arrangements - agreed with the customer in their language, so parcels land first time instead of bouncing back to the depot.
Account and corporate bookings
Hotel desks, hospitals and businesses booking on account for multilingual customers - details taken accurately, billing instructions clear, the account relationship protected.
Lost property and disputes
The call about the phone left on the back seat, or the fare disagreement - resolved clearly in the customer's language before it becomes a complaint or a chargeback.
Airport and long-distance runs
Flight times, terminals, meeting points, luggage, child seats - the high-value jobs carry the most details and the most expensive mistakes. Confirmed both ways before the car rolls.
How it works
No apps, no logins, no equipment. Any phone with a speaker.
Call your interpreter line
Your business gets its own dedicated number. Ring it from the desk phone or any mobile.
Name the languages
Say the pair you need, or just start talking - it recognises the language and confirms in seconds.
Talk through it
Put it on speaker. One person speaks, pauses, and the interpreter carries it across - both directions, as long as you need.
Questions from taxi and courier firms
Can it handle addresses and postcodes reliably?
Addresses, postcodes and phone numbers are its most careful work - spelled out and repeated as spoken words in both languages, and it will re-confirm if either side sounds unsure.
Does it work over the radio or just phones?
It's a phone line, so any phone works - the office line, the booking line, a driver's mobile on speaker. For radio-based fleets, controllers typically run it from the office phone alongside.
What about late-night jobs?
It answers around the clock, every day - which matters, because human interpreter availability is at its worst exactly when the night trade is busiest.
Which plan suits a dispatch office?
Most firms start on Business (150 minutes) since booking conversations are short but frequent, and top up in busy months. Pro adds multiple numbers if you want a separate line per depot.
Can drivers use it on the road?
Yes - any driver mobile can call the line on speaker. A driver at a pickup that is not going to plan can bridge the conversation with the customer on the spot.
Does it work for courier delivery instructions?
Yes - safe places, access codes, redelivery windows and recipient confirmations handled clearly, so parcels land first time instead of bouncing back to the depot.
Will it cope with strong accents and noisy backgrounds?
It is built for real telephone audio - accents, background noise, people talking at natural speed. If a phrase is genuinely unclear it asks once for a repeat, in the speaker's own language, rather than guessing at something important.
How quickly can we be set up?
Same day. Choose a plan, your interpreter number is provisioned, and the first call can happen minutes later - there is no onboarding process, no training and no equipment to install.
What businesses say
"We cover a city with a lot of languages and our operators were losing jobs to misheard addresses. Now they conference the interpreter in and the details come out right. Failed pickups are measurably down."
Languages taxi and courier firms ask for most
All 30+ languages are on every plan - these are the pairs this industry uses most.
What it costs for taxi and courier firms
Simple monthly plans, no contract, cancel any time.
Starter - £19 a month
Your own dedicated interpreter number with 40 interpreting minutes a month. All 30+ languages included from day one.
Business - £49 a month
150 minutes a month with call summaries and a discounted top-up rate - the plan most taxi and courier firms choose.
Pro - £99 a month
400 minutes a month, the best top-up rate and priority support for busy counters and multi-site teams.
Just want to try it once? An instant session starts at £4.99 for 5 minutes - no account needed. Human telephone interpreting agencies typically charge £1 or more per minute with hourly minimums; every plan above works out well under that.
Other industries using the interpreter line
Hotels and guest houses
How this trade uses live interpreting day to day.
Interpreting for Hotels and guest housesGarages and MOT centres
Counter and phone scenarios for this industry.
Interpreting for Garages and MOT centresLetting agents and estate agents
Where the language barrier costs this trade most.
Interpreting for Letting agents and estate agentsPut an interpreter on the counter today.
From £19 a month. 30+ languages. No contract, cancel any time.
Get your interpreter line