Viewings and tenancies, clear in any language.
Referencing questions, deposit rules, tenancy terms - lettings conversations carry detail that protects both sides, and it only works if both sides actually understand it. Phone Interpreter puts a live interpreter on the line in two rings, so applicants hear the important things in their own language.
30+ languages. Answers in two rings. No contract, cancel any time.
When the applicant nods but hasn't understood
An applicant views a flat, nods through the affordability questions, signs where asked - and three weeks later the misunderstandings surface: the deposit scheme, the bills, the notice period. The fallout costs your negotiators hours and sours a tenancy from day one. A clear conversation at the start, in the applicant's own language, prevents all of it.
Where it earns its keep in your branch
Three conversations a day where the interpreter pays for itself.
On a viewing
Your negotiator puts the interpreter on speaker at the property. Questions about rent, council tax, bills and move-in dates flow both ways naturally - the applicant leaves knowing exactly what the property costs to live in.
Referencing and affordability
Income questions, guarantor requirements, right-to-rent documents - the interpreter handles the formal vocabulary carefully so applications come back complete instead of stalling for missing paperwork.
Move-in and check-in day
Meter readings, inventory notes, deposit protection details and who to call when something breaks - delivered clearly, so the first week of the tenancy doesn't become the first week of confusion.
How it works
No apps, no logins, no equipment. Any phone with a speaker.
Call your interpreter line
Your business gets its own dedicated number. Ring it from the desk phone or any mobile.
Name the languages
Say the pair you need, or just start talking - it recognises the language and confirms in seconds.
Talk through it
Put it on speaker. One person speaks, pauses, and the interpreter carries it across - both directions, as long as you need.
Questions from letting and estate agents
Is this suitable for explaining tenancy agreements?
It's ideal for talking through the practical points - rent, deposit, notice periods, responsibilities - so applicants genuinely understand what they're agreeing to. For formal legal advice or certified translation of the contract document itself, use a qualified professional; this covers the conversation, not the certificate.
Can we use it in branch and on viewings?
Both. It's a normal phone call, so it works on the branch line at the desk and on any negotiator's mobile at a property. Same number, same minutes.
What languages come up most for agents?
Agents tell us Romanian, Polish, Portuguese, Spanish, Hindi and Mandarin are their most frequent - all included, along with 25+ more, on every plan.
Does it keep any record of the conversation?
Business and Pro plans include a written summary after each session, which many branches file against the applicant record as a note of what was discussed.
Put an interpreter on the counter today.
From £19 a month. 30+ languages. No contract, cancel any time.
Get your interpreter line